Last Updated: 03/12/2025
1. Introduction
Welcome to Alchemy Homecare (“we,” “our,” “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shop.alchemyhomecare.com and when you purchase products from us.
By accessing our website and using our services, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
Personal Information You Provide:
- Name and contact details (email, phone number, address)
- Payment information (credit/debit card details, UPI IDs)
- Medical information (only when relevant for product recommendations)
- Demographic information (age, gender when required for product suitability)
- Order history and preferences
Information Automatically Collected:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent
- Referring website addresses
- Cookies and tracking technologies data
Information from Third Parties:
- Payment processors (Razorpay, etc.)
- Shipping partners (Delhivery, FedEx, etc.)
- Marketing platforms
- Medical professionals (with your consent)
3. How We Use Your Information
We use your personal information for legitimate business purposes:
- Process orders and deliver products
- Provide customer support and service
- Send order confirmations and shipping updates
- Process returns and refunds
- Send promotional emails (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraudulent activities
- Recommend products based on your needs
- Conduct market research
4. Medical Information Handling
Special Note on Medical Data:
We understand the sensitivity of medical information. When you provide health-related details for product suitability:
- We collect only necessary information
- We use it solely for product recommendations
- We do not share with third parties without explicit consent
- We maintain strict confidentiality
- We follow applicable medical data protection guidelines
5. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors, shipping companies, IT services
- Medical Professionals: Only with your explicit consent for product consultation
- Legal Authorities: When required by law or to protect rights
- Business Transfers: In case of merger, acquisition, or asset sale
- With Your Consent: For any other purpose with your permission
We do not sell your personal information to third parties.
6. Payment Information Security
All payments are processed through secure, PCI-DSS compliant payment gateways. We do not store your complete payment card details on our servers.
7. Data Retention
We retain your personal information only as long as necessary:
- Order information: 7 years (for tax and compliance)
- Customer service records: 3 years
- Marketing preferences: Until you opt-out
- Inactive accounts: 2 years after last activity
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Data portability
- Withdraw consent
- Lodge complaints with authorities
To exercise these rights, contact us at privacy@alchemyhomecare.com
9. Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
- Enable shopping cart functionality
You can control cookies through your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
11. Children’s Privacy
We do not knowingly collect information from children under 18 without parental consent. Medical products for children should be purchased by adults.
12. Security Measures
We implement appropriate security measures including:
- SSL encryption for data transmission
- Secure servers with firewalls
- Regular security audits
- Limited employee access to personal data
- Secure payment processing
13. International Transfers
Your information may be transferred to and processed in countries other than India. We ensure adequate protection through standard contractual clauses.
14. Updates to This Policy
We may update this policy periodically. We will notify you of significant changes via email or website notice.
15. Contact Information
For privacy-related questions or concerns:
Alchemy Homecare
[Alchemy Building, Thattamala, Mylapure, Palathara, Kollam, Kerala 691020
Email: support@shop.alchemyhomecare.com
Phone: +91 474 296 5344
Hours: 9:00 AM – 6:00 PM, Monday to Saturday
Data Protection Officer:
Email: support@shop.alchemyhomecare.com
16. Grievance Officer
As required under Indian IT Act:
Name:
Email: support@shop.alchemyhomecare.com
Address: Alchemy Building, Thattamala, Mylapure, Palathara, Kollam, Kerala 691020
Response Time: Within 30 days of complaint receipt
17. Medical Disclaimer
While we provide health-related products, we are not medical professionals. Always consult healthcare providers for medical advice. Our product recommendations are for informational purposes only.
Simplified Summary (Easy to Understand):
- We collect information you provide when shopping with us
- We use it to process orders and improve service
- We protect your data with security measures
- We don’t sell your personal information
- Medical information is handled with extra care
- You control your data and preferences
- Contact us for any privacy concerns
Effective Date: This policy is effective from [Date]
Note: This privacy policy complies with:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- General Data Protection Principles
- Consumer Protection Act, 2019
