Last Updated:  03/12/2025

1. Acceptance of Terms

By accessing and using shop.alchemyhomecare.com (“Website”), you agree to be bound by these Terms and Conditions (“Terms”). If you disagree with any part, please do not use our services.

2. About Us

Alchemy Homecare is a division of Alchemy Home Care. Our registered office is at Alchemy Building, Thattamala, Mylapure, Palathara, Kollam, Kerala 691020, and we operate under GSTIN 32ABJFA7316D1ZV.

3. Eligibility

You must be:

  • At least 18 years of age
  • Legally competent to enter into contracts
  • Using the Website for personal, non-commercial purposes
  • Residing in a location where we deliver services

4. Account Registration

When creating an account, you agree to:

  • Provide accurate and complete information
  • Maintain and update information as needed
  • Keep your password confidential
  • Notify us immediately of unauthorized use
  • Not create multiple accounts without permission

5. Products & Services

Medical Device Disclaimer:

  • Our products are for supportive care and wellness
  • We are not healthcare providers
  • Products are not substitutes for medical treatment
  • Consult healthcare professionals before use
  • Follow manufacturer instructions carefully

Product Information:

  • Descriptions are for informational purposes
  • Colors may vary from images
  • Specifications subject to change without notice
  • Prices are in Indian Rupees (₹)

Orthopedic & Medical Products:

  • Proper sizing is customer’s responsibility
  • Use under medical supervision if required
  • Warranty terms vary by manufacturer
  • Some products require professional fitting

6. Orders & Payment

Order Process:

  1. Add products to cart
  2. Provide shipping details
  3. Select payment method
  4. Review and confirm order
  5. Receive order confirmation

Payment Methods:

  • Credit/Debit Cards
  • Net Banking
  • UPI Payments
  • Digital Wallets
  • EMI Options (where available)

Payment Security:

  • Payments processed through secure gateways
  • We don’t store complete card details
  • Transaction failures may result from bank restrictions

7. Pricing & Taxes

  • Prices include GST as applicable
  • Shipping charges calculated at checkout
  • Prices subject to change without notice
  • We reserve right to correct pricing errors

8. Shipping & Delivery

Delivery Areas:

We deliver across India. Delivery timelines:

  • Metro cities: 3-5 business days
  • Tier 2 cities: 5-7 business days
  • Remote areas: 7-10 business days
  • Express delivery available at extra cost

Shipping Partners:

We use reputable courier services including eKart, Delhivery, Blue Dart, FedEx, etc.

Delivery Issues:

  • Provide accurate address and contact details
  • Someone must be available to receive delivery
  • Failed deliveries may incur additional charges
  • Contact us within 24 hours of delivery issues

9. Returns & Refunds

Return Policy:

Medical Consumables (Non-Returnable):

  • Adult diapers, sanitary napkins, underpads
  • Opened medical consumables
  • Personal care items

Medical Equipment & Devices (7-Day Return):

  • Manufacturing defects only
  • Original packaging required
  • All accessories must be included
  • Return authorization required

Orthopedic Supports (3-Day Exchange):

  • Size exchange only
  • Unused and unwashed condition
  • Original tags attached

Refund Process:

  • Refunds processed within 7-10 business days
  • Original payment method credited
  • Shipping charges non-refundable
  • Refund amount excludes any discounts

Warranty Claims:

  • Contact manufacturer directly
  • Provide original invoice
  • Follow manufacturer’s warranty process
  • We facilitate but don’t process warranty claims

10. Product Usage & Safety

Important Guidelines:

  1. Medical Devices:
    • Use as directed by healthcare provider
    • Regular maintenance required
    • Keep away from children
    • Follow safety instructions
  2. Orthopedic Products:
    • Proper fitting essential
    • Gradual usage recommended
    • Discontinue if pain increases
    • Clean as per instructions
  3. General Safety:
    • Check for damage before use
    • Don’t modify products
    • Store properly when not in use
    • Dispose of medical waste responsibly

11. Intellectual Property

All content on this Website is owned by us including:

  • Logos and trademarks
  • Product designs and descriptions
  • Website design and layout
  • Written content and images

You may not:

  • Copy, modify, or distribute content
  • Use our trademarks without permission
  • Reverse engineer any software
  • Use content for commercial purposes

12. User Conduct

You agree not to:

  • Use Website for unlawful purposes
  • Submit false information
  • Attempt to gain unauthorized access
  • Interfere with Website functionality
  • Post harmful or offensive content
  • Use automated systems to access Website

13. Limitation of Liability

To the extent permitted by law:

  • We’re not liable for indirect damages
  • Maximum liability limited to order value
  • Not liable for third-party actions
  • Not responsible for delivery delays
  • Not liable for product misuse

Medical Disclaimer:
We’re not liable for:

  • Health outcomes from product use
  • Incorrect self-diagnosis
  • Failure to seek medical advice
  • Allergic reactions (unless defective product)

14. Indemnification

You agree to indemnify and hold harmless Alchemy Homecare, its directors, employees, and affiliates from any claims arising from:

  • Your violation of these Terms
  • Your use of products
  • Your violation of any laws
  • Any content you submit

15. Force Majeure

We’re not liable for delays or failures due to:

  • Natural disasters
  • Government actions
  • Internet failures
  • Supplier issues
  • Pandemic situations
  • Other circumstances beyond our control

16. Governing Law & Dispute Resolution

  • Governing Law: Indian laws
  • Jurisdiction: Courts in Kollam
  • Dispute Resolution: Attempt mediation first
  • Consumer Forum: You may approach appropriate consumer forum

17. Contact Information

Alchemy Homecare
Division of Alchemy Healthcare Pvt. Ltd.
Alchemy Building, Thattamala, Mylapure, Palathara, Kollam, Kerala 691020
Email: support@shop.alchemyhomecare.com
Phone: +91 474 296 5344
GSTIN: 32ABJFA7316D1ZV
CIN:

Grievance Officer:
As per Information Technology Act, 2000
Name:
Email: support@shop.alchemyhomecare.com
Response Time: Within 30 days

18. Amendments

We may modify these Terms at any time. Continued use after changes constitutes acceptance. Check this page periodically for updates.

19. Severability

If any provision is found invalid, the remaining provisions remain in full force.

20. Entire Agreement

These Terms constitute the complete agreement between you and Alchemy Homecare regarding Website use.

Important Notes for Customers:

Before Purchase:

  1. Read product descriptions carefully
  2. Check size charts for orthopedic products
  3. Consult doctor for medical devices
  4. Review shipping and return policies

After Purchase:

  1. Keep original packaging for 7 days
  2. Save invoice for warranty claims
  3. Register products with manufacturers
  4. Follow usage instructions

For Medical Emergencies:

Contact emergency services immediately. Our products are not for emergency medical situations.

Effective Date: 03/12/2025

Note: These terms comply with:

  • Consumer Protection Act, 2019
  • Information Technology Act, 2000
  • Medical Device Rules, 2017 (where applicable)
  • GST laws and regulations